Frequently Asked Questions

How long will my order take?

For US addresses, roughly 8 business days from order to delivery — typically 1–3 business days of processing plus transit. Full detail on our Shipping Information page.

Where do you ship from?

Most orders ship from a US warehouse. If a particular item ships from elsewhere, its product page will say so.

Will I get tracking?

Yes — emailed automatically when your order is dispatched.

Do you ship internationally?

Availability depends on the destination and the item. Enter your address at checkout and you'll see what we can do.

My order arrived damaged, faulty, or wrong

Email awsahmed68@gmail.com with your order number and a photo. We'll sort out a replacement or a refund. In most cases you won't need to post anything back to us.

Can I return something I've changed my mind about?

Please see our Refund Policy for the current terms, linked in the footer of every page.

Can I cancel my order?

Possibly, if you're quick — email us straight away. Once the supplier has begun fulfilment we can't recall it. The window is often under 24 hours.

Are your products good for my specific pet?

Product pages list real specs and sizes, and we try to note what an item isn't suited to as well. If you're unsure whether something fits your animal, email us before ordering and we'll give you a straight answer.

How do I contact you?

awsahmed68@gmail.com. We aim to reply within one business day.